The Influence of Job Stress on Employee Performance in Higher Education Institutions: A Review and Research Agenda

Organizations have recognized the convenience and usefulness of studying work stress and its implications in its increase, since this phenomenon can directly affect the performance, productivity and proactivity of employees, affecting their stability and growth indicators. Thus, the objective pursued in this research is to analyze the writings in the scientific literature on work stress and its influence on the performance of human talent in higher education institutions. The results conceived in the literature review were 25 articles of interest with the participation of 44% of the Scielo database; followed by Redalyc with 24%, Dialnet with 24% and Ebsco with 8%. On the other hand, Mexico is the country with the largest number of studies on the subject, with 32%, followed by Ecuador with 16%. Regarding methodological diagnoses, 84% of the studies use the questionnaire as a research tool and use the quantitative approach for data analysis. In conclusion, the studies point out factors such as burnout, productivity, motivation, emotional exhaustion, physical exhaustion, among others, which directly affect employee motivation, productivity, and satisfaction. Thus, most of the research concludes that work stress has a negative influence on performance. However, there are a minimal number of articles that support a different perspective.