Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector

Luis E. De la Cruz-Perdomo; Daniela S. Pastor-Mendoza; Martin F. Collao-Diaz; Eduardo A. Del Solar-Vergara

doi:10.18687/LEIRD2023.1.1.217

Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector

Luis E. De la Cruz-Perdomo, Daniela S. Pastor-Mendoza, Martin F. Collao-Diaz, Eduardo A. Del Solar-Vergara

Producción científica: Libro o Capítulo del libro › Contribución a la conferencia › revisión exhaustiva

Resumen

Mining is one of the most important sectors in Peruvian economy, due to its large percentage contribution to GDP (Gross domestic product) and the large amount of resources existing in the territory. In this paper, we identified that one of the most outstanding problems in SMEs (Small medium-sized enterprises) that provide consulting services in this sector is the low level of service offered to clients due to the high demand and low capacity to respond inconveniences during the process. As a possible solution, we designed an improvement model that will allow raising this indicator using Lean Service tools, such as 5S and work Standarization, and agile methodologies, such as Scrum and Kanban, to reduce the existing gap..

Idioma original	Inglés estadounidense
Título de la publicación alojada	Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development
Subtítulo de la publicación alojada	"Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023
Editorial	Latin American and Caribbean Consortium of Engineering Institutions
ISBN (versión digital)	9786289520774
DOI	https://doi.org/10.18687/LEIRD2023.1.1.217
Estado	Indizado - 2023
Publicado de forma externa	Sí
Evento	3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2023 - Virtual, Online Duración: 4 dic. 2023 → 6 dic. 2023

Serie de la publicación

Nombre	Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
ISSN (versión digital)	2414-6390

Conferencia

Conferencia	3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2023
Ciudad	Virtual, Online
Período	4/12/23 → 6/12/23

Nota bibliográfica

Publisher Copyright:
© 2023 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.

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10.18687/LEIRD2023.1.1.217

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De la Cruz-Perdomo, L. E., Pastor-Mendoza, D. S., Collao-Diaz, M. F., & Del Solar-Vergara, E. A. (2023). Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector. En Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development: "Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023 Artículo 217 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology). Latin American and Caribbean Consortium of Engineering Institutions. https://doi.org/10.18687/LEIRD2023.1.1.217

De la Cruz-Perdomo, Luis E. ; Pastor-Mendoza, Daniela S. ; Collao-Diaz, Martin F. et al. / Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector. Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development: "Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023. Latin American and Caribbean Consortium of Engineering Institutions, 2023. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

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title = "Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector",

abstract = "Mining is one of the most important sectors in Peruvian economy, due to its large percentage contribution to GDP (Gross domestic product) and the large amount of resources existing in the territory. In this paper, we identified that one of the most outstanding problems in SMEs (Small medium-sized enterprises) that provide consulting services in this sector is the low level of service offered to clients due to the high demand and low capacity to respond inconveniences during the process. As a possible solution, we designed an improvement model that will allow raising this indicator using Lean Service tools, such as 5S and work Standarization, and agile methodologies, such as Scrum and Kanban, to reduce the existing gap..",

keywords = "agile methods, Lean Service, mining sector, service level, Sme's",

author = "{De la Cruz-Perdomo}, {Luis E.} and Pastor-Mendoza, {Daniela S.} and Collao-Diaz, {Martin F.} and {Del Solar-Vergara}, {Eduardo A.}",

note = "Publisher Copyright: {\textcopyright} 2023 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.; 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2023 ; Conference date: 04-12-2023 Through 06-12-2023",

year = "2023",

doi = "10.18687/LEIRD2023.1.1.217",

language = "American English",

series = "Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology",

publisher = "Latin American and Caribbean Consortium of Engineering Institutions",

booktitle = "Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development",

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De la Cruz-Perdomo, LE, Pastor-Mendoza, DS, Collao-Diaz, MF & Del Solar-Vergara, EA 2023, Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector. En Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development: "Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023., 217, Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology, Latin American and Caribbean Consortium of Engineering Institutions, 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2023, Virtual, Online, 4/12/23. https://doi.org/10.18687/LEIRD2023.1.1.217

Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector. / De la Cruz-Perdomo, Luis E.; Pastor-Mendoza, Daniela S.; Collao-Diaz, Martin F. et al.
Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development: "Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023. Latin American and Caribbean Consortium of Engineering Institutions, 2023. 217 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

Producción científica: Libro o Capítulo del libro › Contribución a la conferencia › revisión exhaustiva

TY - GEN

T1 - Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector

AU - De la Cruz-Perdomo, Luis E.

AU - Pastor-Mendoza, Daniela S.

AU - Collao-Diaz, Martin F.

AU - Del Solar-Vergara, Eduardo A.

PY - 2023

Y1 - 2023

N2 - Mining is one of the most important sectors in Peruvian economy, due to its large percentage contribution to GDP (Gross domestic product) and the large amount of resources existing in the territory. In this paper, we identified that one of the most outstanding problems in SMEs (Small medium-sized enterprises) that provide consulting services in this sector is the low level of service offered to clients due to the high demand and low capacity to respond inconveniences during the process. As a possible solution, we designed an improvement model that will allow raising this indicator using Lean Service tools, such as 5S and work Standarization, and agile methodologies, such as Scrum and Kanban, to reduce the existing gap..

AB - Mining is one of the most important sectors in Peruvian economy, due to its large percentage contribution to GDP (Gross domestic product) and the large amount of resources existing in the territory. In this paper, we identified that one of the most outstanding problems in SMEs (Small medium-sized enterprises) that provide consulting services in this sector is the low level of service offered to clients due to the high demand and low capacity to respond inconveniences during the process. As a possible solution, we designed an improvement model that will allow raising this indicator using Lean Service tools, such as 5S and work Standarization, and agile methodologies, such as Scrum and Kanban, to reduce the existing gap..

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KW - Lean Service

KW - mining sector

KW - service level

KW - Sme's

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DO - 10.18687/LEIRD2023.1.1.217

M3 - Conference contribution

AN - SCOPUS:85187275824

T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology

BT - Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development

PB - Latin American and Caribbean Consortium of Engineering Institutions

T2 - 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2023

Y2 - 4 December 2023 through 6 December 2023

ER -

De la Cruz-Perdomo LE, Pastor-Mendoza DS, Collao-Diaz MF, Del Solar-Vergara EA. Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector. En Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development: "Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023. Latin American and Caribbean Consortium of Engineering Institutions. 2023. 217. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology). doi: 10.18687/LEIRD2023.1.1.217

Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector

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