PROCEDURAL ACTIVITY AND SATISFACTION OF USERS WHO ARE VICTIMS OF DOMESTIC VIOLENCE IN THE FIRST SPECIALIZED FAMILY COURT

Object of study: The objective of the study was to determine the relationship between procedural activity and the satisfaction of female clients who are victims of family violence in the First Specialized Family Court. Methodology: A quantitative methodology was used, of a substantive type, at the correlation level. The level of the study was descriptive-correlational; the method was hypothetical-deductive, consisting of the observation of the problem, the formulation of the hypotheses, the design was non-experimental, since the variables were not actively manipulated, and it is also cross-sectional in nature. This research will provide the legal basis of the procedural activities and satisfaction of users who were victims of family violence of the First Specialized Family Court and family violence where there are inequalities in the exercise of force among the participants of a circle of relatives. Main results: The results show that 49% of the clients perceived an inadequate level, 35% a regular level and 16% an adequate level of procedural activity, while 43% perceived an inadequate level, 33% a regular level and 24% an adequate level of advice on the stages of the process. It concluded that there is a significant relationship between procedural activity and the satisfaction of the users who are victims of family violence in the first Specialized Family Court, since Spearman's Rho = 0.565 and ρ = 0.000 (ρ<0.05). Theoretical contributions: To make known that procedural activity are all acts performed before a judicial authority to resolve a conflict between several parties applying the current Law No. 30364, 2015, everyone has the right to effective judicial protection for the exercise or defense of their rights or interests, subject to due process.