Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services

Angel Bustillos-Andia; Miguel Rojas-Maylle; Juan Carlos Quiroz-Flores

doi:10.18687/LACCEI2022.1.1.81

Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services

Angel Bustillos-Andia
, Miguel Rojas-Maylle
, Juan Carlos Quiroz-Flores

Producción científica: Libro o Capítulo del libro › Contribución a la conferencia › revisión exhaustiva

Resumen

The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, the integrated Lean-BPM service model is proposed, which aims to reduce the lead time of new employees that is currently 6.22 days generated by poor time management. The mentioned model uses the following tools: standardized work, visual management, business process management and Kanban board, which are adjusted to the identified problems according to the literature review. After applying the method, a 12.88 % reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.

Idioma original	Inglés estadounidense
Título de la publicación alojada	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology
Subtítulo de la publicación alojada	"Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022
Editores	Maria M. Larrondo Petrie, Jose Texier, Andrea Pena, Jose Angel Sanchez Viloria
Editorial	Latin American and Caribbean Consortium of Engineering Institutions
ISBN (versión digital)	9786289520705
DOI	https://doi.org/10.18687/LACCEI2022.1.1.81
Estado	Indizado - 2022
Publicado de forma externa	Sí
Evento	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022 - Boca Raton, Estados Unidos Duración: 18 jul. 2022 → 22 jul. 2022

Serie de la publicación

Nombre	Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volumen	2022-July
ISSN (versión digital)	2414-6390

Conferencia

Conferencia	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022
País/Territorio	Estados Unidos
Ciudad	Boca Raton
Período	18/07/22 → 22/07/22

Nota bibliográfica

Publisher Copyright:
© 2022 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.

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10.18687/LACCEI2022.1.1.81

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Bustillos-Andia, A., Rojas-Maylle, M., & Quiroz-Flores, J. C. (2022). Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services. En M. M. Larrondo Petrie, J. Texier, A. Pena, & J. A. S. Viloria (Eds.), 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2022-July). Latin American and Caribbean Consortium of Engineering Institutions. https://doi.org/10.18687/LACCEI2022.1.1.81

Bustillos-Andia, Angel ; Rojas-Maylle, Miguel ; Quiroz-Flores, Juan Carlos. / Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services. 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. editor / Maria M. Larrondo Petrie ; Jose Texier ; Andrea Pena ; Jose Angel Sanchez Viloria. Latin American and Caribbean Consortium of Engineering Institutions, 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

@inproceedings{b49691eb17c342188970a08c2d28f385,

title = "Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services",

abstract = "The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, the integrated Lean-BPM service model is proposed, which aims to reduce the lead time of new employees that is currently 6.22 days generated by poor time management. The mentioned model uses the following tools: standardized work, visual management, business process management and Kanban board, which are adjusted to the identified problems according to the literature review. After applying the method, a 12.88 \% reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.",

keywords = "BPM, Human Resources Services, Kanban, Lead Time, Lean, Standardized work",

author = "Angel Bustillos-Andia and Miguel Rojas-Maylle and Quiroz-Flores, \{Juan Carlos\}",

note = "Publisher Copyright: {\textcopyright} 2022 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.; 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022 ; Conference date: 18-07-2022 Through 22-07-2022",

year = "2022",

doi = "10.18687/LACCEI2022.1.1.81",

language = "American English",

series = "Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology",

publisher = "Latin American and Caribbean Consortium of Engineering Institutions",

editor = "\{Larrondo Petrie\}, \{Maria M.\} and Jose Texier and Andrea Pena and Viloria, \{Jose Angel Sanchez\}",

booktitle = "20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology",

}

Bustillos-Andia, A, Rojas-Maylle, M & Quiroz-Flores, JC 2022, Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services. En MM Larrondo Petrie, J Texier, A Pena & JAS Viloria (eds.), 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology, vol. 2022-July, Latin American and Caribbean Consortium of Engineering Institutions, 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022, Boca Raton, Estados Unidos, 18/07/22. https://doi.org/10.18687/LACCEI2022.1.1.81

Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services. / Bustillos-Andia, Angel; Rojas-Maylle, Miguel; Quiroz-Flores, Juan Carlos.
20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. ed. / Maria M. Larrondo Petrie; Jose Texier; Andrea Pena; Jose Angel Sanchez Viloria. Latin American and Caribbean Consortium of Engineering Institutions, 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2022-July).

Producción científica: Libro o Capítulo del libro › Contribución a la conferencia › revisión exhaustiva

TY - GEN

T1 - Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services

AU - Bustillos-Andia, Angel

AU - Rojas-Maylle, Miguel

AU - Quiroz-Flores, Juan Carlos

PY - 2022

Y1 - 2022

N2 - The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, the integrated Lean-BPM service model is proposed, which aims to reduce the lead time of new employees that is currently 6.22 days generated by poor time management. The mentioned model uses the following tools: standardized work, visual management, business process management and Kanban board, which are adjusted to the identified problems according to the literature review. After applying the method, a 12.88 % reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.

AB - The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, the integrated Lean-BPM service model is proposed, which aims to reduce the lead time of new employees that is currently 6.22 days generated by poor time management. The mentioned model uses the following tools: standardized work, visual management, business process management and Kanban board, which are adjusted to the identified problems according to the literature review. After applying the method, a 12.88 % reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.

KW - BPM

KW - Human Resources Services

KW - Kanban

KW - Lead Time

KW - Lean

KW - Standardized work

UR - https://www.scopus.com/pages/publications/85140033066

U2 - 10.18687/LACCEI2022.1.1.81

DO - 10.18687/LACCEI2022.1.1.81

M3 - Conference contribution

AN - SCOPUS:85140033066

T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology

BT - 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology

A2 - Larrondo Petrie, Maria M.

A2 - Texier, Jose

A2 - Pena, Andrea

A2 - Viloria, Jose Angel Sanchez

PB - Latin American and Caribbean Consortium of Engineering Institutions

T2 - 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022

Y2 - 18 July 2022 through 22 July 2022

ER -

Bustillos-Andia A, Rojas-Maylle M, Quiroz-Flores JC. Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services. En Larrondo Petrie MM, Texier J, Pena A, Viloria JAS, editores, 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. Latin American and Caribbean Consortium of Engineering Institutions. 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology). doi: 10.18687/LACCEI2022.1.1.81

Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services

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