Incremento del nivel de servicio en un clúster ferretero a través de la aplicación de metodologías mixtas

The problem identified in hardware SMEs engaged in the marketing and distribution of various products is the poor management of their warehouses because they use long times to carry out the processes of receiving products, storage and picking. In addition, they are unaware of the inventory accuracy, which causes stock ruptures and does not allow in many cases the complete delivery of orders. All this causes the company’s service level to be below standard. The proposal designed consists of the application of the 5S, ABC, System Layout Planning and Work Standardization tools to improve warehouse management. Among the main results of the research, the service level was increased to 95%, the picking process time was reduced by 55%, the storage time by 57% and the product reception time by 63%.