Business Process Model for University Management based on ISO 21000:2018 standard

Maglioni Arana; Maribel Arana; Maria Camborda

doi:10.1109/ICACIT56139.2022.10041266

Business Process Model for University Management based on ISO 21000:2018 standard

Maglioni Arana, Maribel Arana, Maria Camborda

EAP Ingeniería de sistemas e informática

Producción científica: Libro o Capítulo del libro › Contribución a la conferencia › revisión exhaustiva

Resumen

The general objective of the research was to propose a business process model with the BPM methodology to improve the results of university management based on the ISO 21000 standard. The focus of the study was a qualitative, thorough, and non-experimental design. The population and sample chosen were formed by students, teachers, and administrators of the Professional School of Systems Engineering and Computing of the Peruvian University of the Andes (from now on EPISC-UPLA). Survey and process observation were implemented through questionnaires and observation sheets. It is concluded that the design of the business process model using the BPM methodology improves the productivity of processes in university management based on ISO21000:201S standard; since the average obtained -0.25, indicating a positive variation of the post-test regarding pretest on process productivity.

Idioma original	Inglés estadounidense
Título de la publicación alojada	Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022
Editorial	Institute of Electrical and Electronics Engineers Inc.
ISBN (versión digital)	9781665492782
DOI	https://doi.org/10.1109/ICACIT56139.2022.10041266
Estado	Indizado - 2022
Evento	8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022 - Cusco, Perú Duración: 3 nov. 2022 → 4 nov. 2022

Serie de la publicación

Nombre	Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022

Conferencia

Conferencia	8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022
País/Territorio	Perú
Ciudad	Cusco
Período	3/11/22 → 4/11/22

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Publisher Copyright:
© 2022 IEEE.

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10.1109/ICACIT56139.2022.10041266

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Arana, M., Arana, M., & Camborda, M. (2022). Business Process Model for University Management based on ISO 21000:2018 standard. En Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022 (Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICACIT56139.2022.10041266

Arana, Maglioni ; Arana, Maribel ; Camborda, Maria. / Business Process Model for University Management based on ISO 21000:2018 standard. Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022. Institute of Electrical and Electronics Engineers Inc., 2022. (Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022).

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title = "Business Process Model for University Management based on ISO 21000:2018 standard",

abstract = "The general objective of the research was to propose a business process model with the BPM methodology to improve the results of university management based on the ISO 21000 standard. The focus of the study was a qualitative, thorough, and non-experimental design. The population and sample chosen were formed by students, teachers, and administrators of the Professional School of Systems Engineering and Computing of the Peruvian University of the Andes (from now on EPISC-UPLA). Survey and process observation were implemented through questionnaires and observation sheets. It is concluded that the design of the business process model using the BPM methodology improves the productivity of processes in university management based on ISO21000:201S standard; since the average obtained -0.25, indicating a positive variation of the post-test regarding pretest on process productivity.",

keywords = "BPM methodology, ISO 21000:2018 standard, ISO Standard, University management",

author = "Maglioni Arana and Maribel Arana and Maria Camborda",

note = "Publisher Copyright: {\textcopyright} 2022 IEEE.; 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022 ; Conference date: 03-11-2022 Through 04-11-2022",

year = "2022",

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language = "American English",

series = "Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

booktitle = "Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022",

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Arana, M, Arana, M & Camborda, M 2022, Business Process Model for University Management based on ISO 21000:2018 standard. En Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022. Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022, Institute of Electrical and Electronics Engineers Inc., 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022, Cusco, Perú, 3/11/22. https://doi.org/10.1109/ICACIT56139.2022.10041266

Business Process Model for University Management based on ISO 21000:2018 standard. / Arana, Maglioni; Arana, Maribel; Camborda, Maria.
Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022. Institute of Electrical and Electronics Engineers Inc., 2022. (Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022).

Producción científica: Libro o Capítulo del libro › Contribución a la conferencia › revisión exhaustiva

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T1 - Business Process Model for University Management based on ISO 21000:2018 standard

AU - Arana, Maglioni

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PY - 2022

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N2 - The general objective of the research was to propose a business process model with the BPM methodology to improve the results of university management based on the ISO 21000 standard. The focus of the study was a qualitative, thorough, and non-experimental design. The population and sample chosen were formed by students, teachers, and administrators of the Professional School of Systems Engineering and Computing of the Peruvian University of the Andes (from now on EPISC-UPLA). Survey and process observation were implemented through questionnaires and observation sheets. It is concluded that the design of the business process model using the BPM methodology improves the productivity of processes in university management based on ISO21000:201S standard; since the average obtained -0.25, indicating a positive variation of the post-test regarding pretest on process productivity.

AB - The general objective of the research was to propose a business process model with the BPM methodology to improve the results of university management based on the ISO 21000 standard. The focus of the study was a qualitative, thorough, and non-experimental design. The population and sample chosen were formed by students, teachers, and administrators of the Professional School of Systems Engineering and Computing of the Peruvian University of the Andes (from now on EPISC-UPLA). Survey and process observation were implemented through questionnaires and observation sheets. It is concluded that the design of the business process model using the BPM methodology improves the productivity of processes in university management based on ISO21000:201S standard; since the average obtained -0.25, indicating a positive variation of the post-test regarding pretest on process productivity.

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Arana M, Arana M, Camborda M. Business Process Model for University Management based on ISO 21000:2018 standard. En Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022. Institute of Electrical and Electronics Engineers Inc. 2022. (Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022). doi: 10.1109/ICACIT56139.2022.10041266

Business Process Model for University Management based on ISO 21000:2018 standard

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