A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru

D. Ruiz-Ocampo; A. Ñañez-Rebatta; J. Quiroz-Flores

doi:10.1063/5.0119319

A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru

D. Ruiz-Ocampo
, A. Ñañez-Rebatta
, J. Quiroz-Flores

EAP Ingeniería industrial

Producción científica: Libro o Capítulo del libro › Contribución a la conferencia › revisión exhaustiva

3 Citas (Scopus)

Resumen

Today, the importance of maintaining quality standards in any business is fundamental to the success of the business, so having engineering tools helps a lot to integrate optimal quality into products and services. For its part, the retail store model provides great support to the commercial sector, but it presents many problems when it comes to maintaining ideal quality standards due to the versatility of its processes and products. This article seeks to establish a model that allows retailers to adapt to the use of Lean tools that improve the quality of service, reduce waste and increase the effectiveness of work. For this purpose, quality tools are integrated and the PMBOK guideline is used as a guide in a convenience store, also counting on the support of the organization for the validation of the proposal.

Idioma original	Inglés estadounidense
Título de la publicación alojada	11th Annual International Conference, AIC 2021
Subtítulo de la publicación alojada	On Sciences and Engineering
Editores	Iskandar Abdul Samad, Akhyar
Editorial	American Institute of Physics Inc.
ISBN (versión digital)	9780735443112
DOI	https://doi.org/10.1063/5.0119319
Estado	Indizado - 30 ene. 2023
Evento	11th Annual International Conference: On Sciences and Engineering, AIC 2021 - Banda Aceh, Indonesia Duración: 29 set. 2021 → 30 set. 2021

Serie de la publicación

Nombre	AIP Conference Proceedings
Volumen	2613
ISSN (versión impresa)	0094-243X
ISSN (versión digital)	1551-7616

Conferencia

Conferencia	11th Annual International Conference: On Sciences and Engineering, AIC 2021
País/Territorio	Indonesia
Ciudad	Banda Aceh
Período	29/09/21 → 30/09/21

Nota bibliográfica

Publisher Copyright:
© 2023 American Institute of Physics Inc.. All rights reserved.

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10.1063/5.0119319

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Ruiz-Ocampo, D., Ñañez-Rebatta, A., & Quiroz-Flores, J. (2023). A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru. En I. A. Samad, & Akhyar (Eds.), 11th Annual International Conference, AIC 2021: On Sciences and Engineering Artículo 020011 (AIP Conference Proceedings; Vol. 2613). American Institute of Physics Inc.. https://doi.org/10.1063/5.0119319

Ruiz-Ocampo, D. ; Ñañez-Rebatta, A. ; Quiroz-Flores, J. / A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru. 11th Annual International Conference, AIC 2021: On Sciences and Engineering. editor / Iskandar Abdul Samad ; Akhyar. American Institute of Physics Inc., 2023. (AIP Conference Proceedings).

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title = "A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru",

abstract = "Today, the importance of maintaining quality standards in any business is fundamental to the success of the business, so having engineering tools helps a lot to integrate optimal quality into products and services. For its part, the retail store model provides great support to the commercial sector, but it presents many problems when it comes to maintaining ideal quality standards due to the versatility of its processes and products. This article seeks to establish a model that allows retailers to adapt to the use of Lean tools that improve the quality of service, reduce waste and increase the effectiveness of work. For this purpose, quality tools are integrated and the PMBOK guideline is used as a guide in a convenience store, also counting on the support of the organization for the validation of the proposal.",

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Ruiz-Ocampo, D, Ñañez-Rebatta, A & Quiroz-Flores, J 2023, A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru. En IA Samad & Akhyar (eds.), 11th Annual International Conference, AIC 2021: On Sciences and Engineering., 020011, AIP Conference Proceedings, vol. 2613, American Institute of Physics Inc., 11th Annual International Conference: On Sciences and Engineering, AIC 2021, Banda Aceh, Indonesia, 29/09/21. https://doi.org/10.1063/5.0119319

A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru. / Ruiz-Ocampo, D.; Ñañez-Rebatta, A.; Quiroz-Flores, J.
11th Annual International Conference, AIC 2021: On Sciences and Engineering. ed. / Iskandar Abdul Samad; Akhyar. American Institute of Physics Inc., 2023. 020011 (AIP Conference Proceedings; Vol. 2613).

Producción científica: Libro o Capítulo del libro › Contribución a la conferencia › revisión exhaustiva

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Ruiz-Ocampo D, Ñañez-Rebatta A, Quiroz-Flores J. A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru. En Samad IA, Akhyar, editores, 11th Annual International Conference, AIC 2021: On Sciences and Engineering. American Institute of Physics Inc. 2023. 020011. (AIP Conference Proceedings). doi: 10.1063/5.0119319

A Quality Model Based on Lean Service Quality Philosophy and the PMBOK to Reduce Non-compliant Products from a Retail Store in Peru

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