Un enfoque operacional de criterios múltiples para maximizar el rendimiento de los procesos clave en una empresa peruana de construcción Pyme

Luis Alvarado; José Santos; Juan Quiroz; Jose Alvarez

doi:10.18687/LACCEI2019.1.1.39

Un enfoque operacional de criterios múltiples para maximizar el rendimiento de los procesos clave en una empresa peruana de construcción Pyme

Translated title of the contribution: A multi-criteria operational approach for maximizing key-processes performance in a construction SME Peruvian company

Luis Alvarado
, José Santos
, Juan Quiroz
, Jose Alvarez

School of Industrial Engineering

Research output: Chapter in Book/Report › Conference contribution › peer-review

2 Scopus citations

Abstract

An improvement in the planning, supply and execution processes is proposed through a multi-criteria approach based on the application of BPM. For the development of the proposal were taken as a reference the different methodologies identified in the literature of the subject, which were integrated and resulted in the stages of identification, discovery, analysis, redesign, implementation and control of processes. It was identified that the main problem of the company in study was that their processes were not focused on a defined development methodology, were too extensive and lacked communication with each other. This caused inefficiency in them and, therefore, losses in the company.

Translated title of the contribution	A multi-criteria operational approach for maximizing key-processes performance in a construction SME Peruvian company
Original language	Spanish
Title of host publication	17th LACCEI International Multi-Conference for Engineering, Education, and Technology
Subtitle of host publication	"Industry, Innovation, and Infrastructure for Sustainable Cities and Communities", LACCEI 2019
Publisher	Latin American and Caribbean Consortium of Engineering Institutions
ISBN (Electronic)	9780999344361
DOIs	https://doi.org/10.18687/LACCEI2019.1.1.39
State	Indexed - 2019
Event	17th LACCEI International Multi-Conference for Engineering, Education, and Technology, LACCEI 2019 - Montego Bay, Jamaica Duration: 24 Jul 2019 → 26 Jul 2019

Publication series

Name	Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volume	2019-July
ISSN (Electronic)	2414-6390

Conference

Conference	17th LACCEI International Multi-Conference for Engineering, Education, and Technology, LACCEI 2019
Country/Territory	Jamaica
City	Montego Bay
Period	24/07/19 → 26/07/19

Bibliographical note

Publisher Copyright:
© 2019 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.

Access to Document

10.18687/LACCEI2019.1.1.39

Cite this

Alvarado, L., Santos, J., Quiroz, J., & Alvarez, J. (2019). Un enfoque operacional de criterios múltiples para maximizar el rendimiento de los procesos clave en una empresa peruana de construcción Pyme. In 17th LACCEI International Multi-Conference for Engineering, Education, and Technology: "Industry, Innovation, and Infrastructure for Sustainable Cities and Communities", LACCEI 2019 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2019-July). Latin American and Caribbean Consortium of Engineering Institutions. https://doi.org/10.18687/LACCEI2019.1.1.39

Alvarado, Luis ; Santos, José ; Quiroz, Juan et al. / Un enfoque operacional de criterios múltiples para maximizar el rendimiento de los procesos clave en una empresa peruana de construcción Pyme. 17th LACCEI International Multi-Conference for Engineering, Education, and Technology: "Industry, Innovation, and Infrastructure for Sustainable Cities and Communities", LACCEI 2019. Latin American and Caribbean Consortium of Engineering Institutions, 2019. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

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abstract = "An improvement in the planning, supply and execution processes is proposed through a multi-criteria approach based on the application of BPM. For the development of the proposal were taken as a reference the different methodologies identified in the literature of the subject, which were integrated and resulted in the stages of identification, discovery, analysis, redesign, implementation and control of processes. It was identified that the main problem of the company in study was that their processes were not focused on a defined development methodology, were too extensive and lacked communication with each other. This caused inefficiency in them and, therefore, losses in the company.",

keywords = "Business process management, Multi-criteria operational approach, Operations process management, Small-medium construction enterprise, Small-medium Enterprise",

author = "Luis Alvarado and Jos{\'e} Santos and Juan Quiroz and Jose Alvarez",

note = "Publisher Copyright: {\textcopyright} 2019 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.; 17th LACCEI International Multi-Conference for Engineering, Education, and Technology, LACCEI 2019 ; Conference date: 24-07-2019 Through 26-07-2019",

year = "2019",

doi = "10.18687/LACCEI2019.1.1.39",

language = "Espa{\~n}ol",

series = "Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology",

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Alvarado, L, Santos, J, Quiroz, J & Alvarez, J 2019, Un enfoque operacional de criterios múltiples para maximizar el rendimiento de los procesos clave en una empresa peruana de construcción Pyme. in 17th LACCEI International Multi-Conference for Engineering, Education, and Technology: "Industry, Innovation, and Infrastructure for Sustainable Cities and Communities", LACCEI 2019. Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology, vol. 2019-July, Latin American and Caribbean Consortium of Engineering Institutions, 17th LACCEI International Multi-Conference for Engineering, Education, and Technology, LACCEI 2019, Montego Bay, Jamaica, 24/07/19. https://doi.org/10.18687/LACCEI2019.1.1.39

Un enfoque operacional de criterios múltiples para maximizar el rendimiento de los procesos clave en una empresa peruana de construcción Pyme. / Alvarado, Luis; Santos, José; Quiroz, Juan et al.
17th LACCEI International Multi-Conference for Engineering, Education, and Technology: "Industry, Innovation, and Infrastructure for Sustainable Cities and Communities", LACCEI 2019. Latin American and Caribbean Consortium of Engineering Institutions, 2019. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2019-July).

Research output: Chapter in Book/Report › Conference contribution › peer-review

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AB - An improvement in the planning, supply and execution processes is proposed through a multi-criteria approach based on the application of BPM. For the development of the proposal were taken as a reference the different methodologies identified in the literature of the subject, which were integrated and resulted in the stages of identification, discovery, analysis, redesign, implementation and control of processes. It was identified that the main problem of the company in study was that their processes were not focused on a defined development methodology, were too extensive and lacked communication with each other. This caused inefficiency in them and, therefore, losses in the company.

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Alvarado L, Santos J, Quiroz J, Alvarez J. Un enfoque operacional de criterios múltiples para maximizar el rendimiento de los procesos clave en una empresa peruana de construcción Pyme. In 17th LACCEI International Multi-Conference for Engineering, Education, and Technology: "Industry, Innovation, and Infrastructure for Sustainable Cities and Communities", LACCEI 2019. Latin American and Caribbean Consortium of Engineering Institutions. 2019. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology). doi: 10.18687/LACCEI2019.1.1.39

Un enfoque operacional de criterios múltiples para maximizar el rendimiento de los procesos clave en una empresa peruana de construcción Pyme

Abstract

Publication series

Conference

Bibliographical note

Access to Document

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Cite this