Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector

Luis E. De la Cruz-Perdomo; Daniela S. Pastor-Mendoza; Martin F. Collao-Diaz; Eduardo A. Del Solar-Vergara

doi:10.18687/LEIRD2023.1.1.217

Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector

Luis E. De la Cruz-Perdomo, Daniela S. Pastor-Mendoza, Martin F. Collao-Diaz, Eduardo A. Del Solar-Vergara

Research output: Chapter in Book/Report › Conference contribution › peer-review

Abstract

Mining is one of the most important sectors in Peruvian economy, due to its large percentage contribution to GDP (Gross domestic product) and the large amount of resources existing in the territory. In this paper, we identified that one of the most outstanding problems in SMEs (Small medium-sized enterprises) that provide consulting services in this sector is the low level of service offered to clients due to the high demand and low capacity to respond inconveniences during the process. As a possible solution, we designed an improvement model that will allow raising this indicator using Lean Service tools, such as 5S and work Standarization, and agile methodologies, such as Scrum and Kanban, to reduce the existing gap..

Original language	American English
Title of host publication	Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development
Subtitle of host publication	"Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023
Publisher	Latin American and Caribbean Consortium of Engineering Institutions
ISBN (Electronic)	9786289520774
DOIs	https://doi.org/10.18687/LEIRD2023.1.1.217
State	Indexed - 2023
Externally published	Yes
Event	3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2023 - Virtual, Online Duration: 4 Dec 2023 → 6 Dec 2023

Publication series

Name	Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
ISSN (Electronic)	2414-6390

Conference

Conference	3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2023
City	Virtual, Online
Period	4/12/23 → 6/12/23

Bibliographical note

Publisher Copyright:
© 2023 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.

Keywords

agile methods
Lean Service
mining sector
service level
Sme's

Access to Document

10.18687/LEIRD2023.1.1.217

Cite this

De la Cruz-Perdomo, L. E., Pastor-Mendoza, D. S., Collao-Diaz, M. F., & Del Solar-Vergara, E. A. (2023). Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector. In Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development: "Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023 Article 217 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology). Latin American and Caribbean Consortium of Engineering Institutions. https://doi.org/10.18687/LEIRD2023.1.1.217

De la Cruz-Perdomo, Luis E. ; Pastor-Mendoza, Daniela S. ; Collao-Diaz, Martin F. et al. / Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector. Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development: "Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023. Latin American and Caribbean Consortium of Engineering Institutions, 2023. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

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title = "Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector",

abstract = "Mining is one of the most important sectors in Peruvian economy, due to its large percentage contribution to GDP (Gross domestic product) and the large amount of resources existing in the territory. In this paper, we identified that one of the most outstanding problems in SMEs (Small medium-sized enterprises) that provide consulting services in this sector is the low level of service offered to clients due to the high demand and low capacity to respond inconveniences during the process. As a possible solution, we designed an improvement model that will allow raising this indicator using Lean Service tools, such as 5S and work Standarization, and agile methodologies, such as Scrum and Kanban, to reduce the existing gap..",

keywords = "agile methods, Lean Service, mining sector, service level, Sme's",

author = "{De la Cruz-Perdomo}, {Luis E.} and Pastor-Mendoza, {Daniela S.} and Collao-Diaz, {Martin F.} and {Del Solar-Vergara}, {Eduardo A.}",

note = "Publisher Copyright: {\textcopyright} 2023 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.; 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2023 ; Conference date: 04-12-2023 Through 06-12-2023",

year = "2023",

doi = "10.18687/LEIRD2023.1.1.217",

language = "American English",

series = "Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology",

publisher = "Latin American and Caribbean Consortium of Engineering Institutions",

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De la Cruz-Perdomo, LE, Pastor-Mendoza, DS, Collao-Diaz, MF & Del Solar-Vergara, EA 2023, Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector. in Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development: "Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023., 217, Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology, Latin American and Caribbean Consortium of Engineering Institutions, 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2023, Virtual, Online, 4/12/23. https://doi.org/10.18687/LEIRD2023.1.1.217

Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector. / De la Cruz-Perdomo, Luis E.; Pastor-Mendoza, Daniela S.; Collao-Diaz, Martin F. et al.
Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development: "Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023. Latin American and Caribbean Consortium of Engineering Institutions, 2023. 217 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

Research output: Chapter in Book/Report › Conference contribution › peer-review

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T1 - Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector

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AU - Del Solar-Vergara, Eduardo A.

PY - 2023

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AB - Mining is one of the most important sectors in Peruvian economy, due to its large percentage contribution to GDP (Gross domestic product) and the large amount of resources existing in the territory. In this paper, we identified that one of the most outstanding problems in SMEs (Small medium-sized enterprises) that provide consulting services in this sector is the low level of service offered to clients due to the high demand and low capacity to respond inconveniences during the process. As a possible solution, we designed an improvement model that will allow raising this indicator using Lean Service tools, such as 5S and work Standarization, and agile methodologies, such as Scrum and Kanban, to reduce the existing gap..

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De la Cruz-Perdomo LE, Pastor-Mendoza DS, Collao-Diaz MF, Del Solar-Vergara EA. Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector. In Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development: "Igniting the Spark of Innovation: Emerging Trends, Disruptive Technologies, and Innovative Models for Business Success", LEIRD 2023. Latin American and Caribbean Consortium of Engineering Institutions. 2023. 217. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology). doi: 10.18687/LEIRD2023.1.1.217

Service Model Based On Lean Service And Agile Methods To Increase The Service Level In A SME In The Mining Sector

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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Cite this