Abstract
The contractual relationship of a security company is dependent on the subjectivity of the owner of the service and variable to the daily incidents of the service. The NPS helps companies in this sector to quantify the ailments of the service and captures them as points of improvement. In this line, the security company has in the first place the management of its invoices (35%) and in the following line the management and operational support (32%). Impacting the company with losses of close to one million dollars. To alleviate this ailment, agile methodologies and lean service were applied, managing to reduce customer perception of invoice management by 57%, and a 30% reduction in operational perception. Impacting three hundred thousand dollars.
| Original language | American English |
|---|---|
| Title of host publication | Industrial Engineering and Industrial Management - 5th International Conference, IEIM 2024, Proceedings |
| Editors | Shey-Huei Sheu |
| Publisher | Springer Science and Business Media Deutschland GmbH |
| Pages | 170-182 |
| Number of pages | 13 |
| ISBN (Print) | 9783031563720 |
| DOIs | |
| State | Indexed - 2024 |
| Externally published | Yes |
| Event | 5th International Conference on Industrial Engineering and Industrial Management, IEIM 2024 - Nice, France Duration: 10 Jan 2024 → 12 Jan 2024 |
Publication series
| Name | Communications in Computer and Information Science |
|---|---|
| Volume | 2070 CCIS |
| ISSN (Print) | 1865-0929 |
| ISSN (Electronic) | 1865-0937 |
Conference
| Conference | 5th International Conference on Industrial Engineering and Industrial Management, IEIM 2024 |
|---|---|
| Country/Territory | France |
| City | Nice |
| Period | 10/01/24 → 12/01/24 |
Bibliographical note
Publisher Copyright:© The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
Keywords
- Agile Methodologies
- Lean service
- Personal security