Satisfaction Analysis for Meeting Tourism Management in the City of Trujillo (Peru)

Patricia Jimena Angulo-Velezmoro; Jennifer Elizabeth Trujillo-Joo; Franklin Cordova-Buiza; Monica Zegarra-Alva

doi:10.1007/978-3-031-93550-3_8

Satisfaction Analysis for Meeting Tourism Management in the City of Trujillo (Peru)

Patricia Jimena Angulo-Velezmoro
, Jennifer Elizabeth Trujillo-Joo
, Franklin Cordova-Buiza
, Monica Zegarra-Alva

Research output: Chapter in Book/Report › Conference contribution › peer-review

Abstract

Nowadays meeting tourism has suffered a drastic change due to a series of events affected by the COVID-19, which caused it to disappear. This research aims to analyze the level of satisfaction provided by the touristic services in the city of Trujillo to propose the guidelines of a meeting tourism plan. The methodology employed in this research was qualitative trough a documentary analysis of the level of satisfaction of the national and foreign tourist who visit Trujillo in 2017 and 2018 in addition to the Regional Strategic Tourism Plan of La Libertad [PERTUR]. It was obtained as results that the level of satisfaction of the national tourist for 2018 was 80% while the international tourist obtained 36.1%. To achieve tourist satisfaction, sociodemographic variables, perception variables, motivation, destination, and context variables are influenced. In Peru, work is being conducted to consolidate meeting tourism in different destinations. It is concluded that the level of satisfaction of the national tourist is high and that of the foreign tourist is medium with a tendency to decrease and therefore the importance of strengthening the services provided are considered, hence guidelines are proposed to develop meeting tourism.

Original language	American English
Title of host publication	Trends in the ICTs Toward Tourism, Hospitality and Gastronomy
Editors	Jezreel Mejía, Hector Cardona Reyes, José Álvarez-García, María de la Cruz del Río-Rama, Rosse Marie Esparza-Huamanchumo
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	75-85
Number of pages	11
ISBN (Print)	9783031935497
DOIs	https://doi.org/10.1007/978-3-031-93550-3_8
State	Indexed - 2025
Externally published	Yes
Event	International Tourism, Hospitality and Gastronomy Congress, ITHGC 2022 - La Molina, Peru Duration: 27 Oct 2022 → 28 Oct 2022

Publication series

Name	Lecture Notes in Networks and Systems
Volume	1451 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	International Tourism, Hospitality and Gastronomy Congress, ITHGC 2022
Country/Territory	Peru
City	La Molina
Period	27/10/22 → 28/10/22

Bibliographical note

Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2025.

Keywords

public stakeholders
strategic plan
tourism associations
Tourism plant

Access to Document

10.1007/978-3-031-93550-3_8

Cite this

Angulo-Velezmoro, P. J., Trujillo-Joo, J. E., Cordova-Buiza, F., & Zegarra-Alva, M. (2025). Satisfaction Analysis for Meeting Tourism Management in the City of Trujillo (Peru). In J. Mejía, H. Cardona Reyes, J. Álvarez-García, M. D. L. C. del Río-Rama, & R. M. Esparza-Huamanchumo (Eds.), Trends in the ICTs Toward Tourism, Hospitality and Gastronomy (pp. 75-85). (Lecture Notes in Networks and Systems; Vol. 1451 LNNS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-93550-3_8

Angulo-Velezmoro, Patricia Jimena ; Trujillo-Joo, Jennifer Elizabeth ; Cordova-Buiza, Franklin et al. / Satisfaction Analysis for Meeting Tourism Management in the City of Trujillo (Peru). Trends in the ICTs Toward Tourism, Hospitality and Gastronomy. editor / Jezreel Mejía ; Hector Cardona Reyes ; José Álvarez-García ; María de la Cruz del Río-Rama ; Rosse Marie Esparza-Huamanchumo. Springer Science and Business Media Deutschland GmbH, 2025. pp. 75-85 (Lecture Notes in Networks and Systems).

@inproceedings{98e407d755ff4ea7bc0ce37abe7e21f2,

title = "Satisfaction Analysis for Meeting Tourism Management in the City of Trujillo (Peru)",

abstract = "Nowadays meeting tourism has suffered a drastic change due to a series of events affected by the COVID-19, which caused it to disappear. This research aims to analyze the level of satisfaction provided by the touristic services in the city of Trujillo to propose the guidelines of a meeting tourism plan. The methodology employed in this research was qualitative trough a documentary analysis of the level of satisfaction of the national and foreign tourist who visit Trujillo in 2017 and 2018 in addition to the Regional Strategic Tourism Plan of La Libertad [PERTUR]. It was obtained as results that the level of satisfaction of the national tourist for 2018 was 80\% while the international tourist obtained 36.1\%. To achieve tourist satisfaction, sociodemographic variables, perception variables, motivation, destination, and context variables are influenced. In Peru, work is being conducted to consolidate meeting tourism in different destinations. It is concluded that the level of satisfaction of the national tourist is high and that of the foreign tourist is medium with a tendency to decrease and therefore the importance of strengthening the services provided are considered, hence guidelines are proposed to develop meeting tourism.",

keywords = "public stakeholders, strategic plan, tourism associations, Tourism plant",

author = "Angulo-Velezmoro, \{Patricia Jimena\} and Trujillo-Joo, \{Jennifer Elizabeth\} and Franklin Cordova-Buiza and Monica Zegarra-Alva",

note = "Publisher Copyright: {\textcopyright} The Author(s), under exclusive license to Springer Nature Switzerland AG 2025.; International Tourism, Hospitality and Gastronomy Congress, ITHGC 2022 ; Conference date: 27-10-2022 Through 28-10-2022",

year = "2025",

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language = "American English",

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publisher = "Springer Science and Business Media Deutschland GmbH",

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editor = "Jezreel Mej{\'i}a and \{Cardona Reyes\}, Hector and Jos{\'e} {\'A}lvarez-Garc{\'i}a and \{del R{\'i}o-Rama\}, \{Mar{\'i}a de la Cruz\} and Esparza-Huamanchumo, \{Rosse Marie\}",

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Angulo-Velezmoro, PJ, Trujillo-Joo, JE, Cordova-Buiza, F & Zegarra-Alva, M 2025, Satisfaction Analysis for Meeting Tourism Management in the City of Trujillo (Peru). in J Mejía, H Cardona Reyes, J Álvarez-García, MDLC del Río-Rama & RM Esparza-Huamanchumo (eds), Trends in the ICTs Toward Tourism, Hospitality and Gastronomy. Lecture Notes in Networks and Systems, vol. 1451 LNNS, Springer Science and Business Media Deutschland GmbH, pp. 75-85, International Tourism, Hospitality and Gastronomy Congress, ITHGC 2022, La Molina, Peru, 27/10/22. https://doi.org/10.1007/978-3-031-93550-3_8

Satisfaction Analysis for Meeting Tourism Management in the City of Trujillo (Peru). / Angulo-Velezmoro, Patricia Jimena; Trujillo-Joo, Jennifer Elizabeth; Cordova-Buiza, Franklin et al.
Trends in the ICTs Toward Tourism, Hospitality and Gastronomy. ed. / Jezreel Mejía; Hector Cardona Reyes; José Álvarez-García; María de la Cruz del Río-Rama; Rosse Marie Esparza-Huamanchumo. Springer Science and Business Media Deutschland GmbH, 2025. p. 75-85 (Lecture Notes in Networks and Systems; Vol. 1451 LNNS).

Research output: Chapter in Book/Report › Conference contribution › peer-review

TY - GEN

T1 - Satisfaction Analysis for Meeting Tourism Management in the City of Trujillo (Peru)

AU - Angulo-Velezmoro, Patricia Jimena

AU - Trujillo-Joo, Jennifer Elizabeth

AU - Cordova-Buiza, Franklin

AU - Zegarra-Alva, Monica

N1 - Publisher Copyright: © The Author(s), under exclusive license to Springer Nature Switzerland AG 2025.

PY - 2025

Y1 - 2025

N2 - Nowadays meeting tourism has suffered a drastic change due to a series of events affected by the COVID-19, which caused it to disappear. This research aims to analyze the level of satisfaction provided by the touristic services in the city of Trujillo to propose the guidelines of a meeting tourism plan. The methodology employed in this research was qualitative trough a documentary analysis of the level of satisfaction of the national and foreign tourist who visit Trujillo in 2017 and 2018 in addition to the Regional Strategic Tourism Plan of La Libertad [PERTUR]. It was obtained as results that the level of satisfaction of the national tourist for 2018 was 80% while the international tourist obtained 36.1%. To achieve tourist satisfaction, sociodemographic variables, perception variables, motivation, destination, and context variables are influenced. In Peru, work is being conducted to consolidate meeting tourism in different destinations. It is concluded that the level of satisfaction of the national tourist is high and that of the foreign tourist is medium with a tendency to decrease and therefore the importance of strengthening the services provided are considered, hence guidelines are proposed to develop meeting tourism.

AB - Nowadays meeting tourism has suffered a drastic change due to a series of events affected by the COVID-19, which caused it to disappear. This research aims to analyze the level of satisfaction provided by the touristic services in the city of Trujillo to propose the guidelines of a meeting tourism plan. The methodology employed in this research was qualitative trough a documentary analysis of the level of satisfaction of the national and foreign tourist who visit Trujillo in 2017 and 2018 in addition to the Regional Strategic Tourism Plan of La Libertad [PERTUR]. It was obtained as results that the level of satisfaction of the national tourist for 2018 was 80% while the international tourist obtained 36.1%. To achieve tourist satisfaction, sociodemographic variables, perception variables, motivation, destination, and context variables are influenced. In Peru, work is being conducted to consolidate meeting tourism in different destinations. It is concluded that the level of satisfaction of the national tourist is high and that of the foreign tourist is medium with a tendency to decrease and therefore the importance of strengthening the services provided are considered, hence guidelines are proposed to develop meeting tourism.

KW - public stakeholders

KW - strategic plan

KW - tourism associations

KW - Tourism plant

UR - https://www.scopus.com/pages/publications/105013019565

U2 - 10.1007/978-3-031-93550-3_8

DO - 10.1007/978-3-031-93550-3_8

M3 - Conference contribution

AN - SCOPUS:105013019565

SN - 9783031935497

T3 - Lecture Notes in Networks and Systems

SP - 75

EP - 85

BT - Trends in the ICTs Toward Tourism, Hospitality and Gastronomy

A2 - Mejía, Jezreel

A2 - Cardona Reyes, Hector

A2 - Álvarez-García, José

A2 - del Río-Rama, María de la Cruz

A2 - Esparza-Huamanchumo, Rosse Marie

PB - Springer Science and Business Media Deutschland GmbH

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Y2 - 27 October 2022 through 28 October 2022

ER -

Angulo-Velezmoro PJ, Trujillo-Joo JE, Cordova-Buiza F, Zegarra-Alva M. Satisfaction Analysis for Meeting Tourism Management in the City of Trujillo (Peru). In Mejía J, Cardona Reyes H, Álvarez-García J, del Río-Rama MDLC, Esparza-Huamanchumo RM, editors, Trends in the ICTs Toward Tourism, Hospitality and Gastronomy. Springer Science and Business Media Deutschland GmbH. 2025. p. 75-85. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-031-93550-3_8

Satisfaction Analysis for Meeting Tourism Management in the City of Trujillo (Peru)

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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Cite this