Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME

Daniela Cueto-Santander; Sebastian Cueto-Castañeda; Juan Carlos Quiroz-Flores; Alberto Flores-Perez

doi:10.18178/wcse.2023.06.057

Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME

Daniela Cueto-Santander
, Sebastian Cueto-Castañeda
, Juan Carlos Quiroz-Flores
, Alberto Flores-Perez

Faculty of Engineering

Research output: Chapter in Book/Report › Conference contribution › peer-review

2 Scopus citations

Abstract

The digital sales market has grown significantly in recent years, especially during the global pandemic. Quick commerce companies have gained popularity due to their ability to provide quality products at the customer's doorstep in a short amount of time. To remain competitive in this industry, companies must maintain their delivery time and provide excellent service. This study aims to optimize the processes of a quick commerce company by applying four selected tools. The goal is to complete the highest number of orders within the first 15 minutes of placing an order. The proposed model includes demand forecasting, systematic layout planning, 5's, and work standardization, resulting in an 18.6% increase in the service level. This model can be replicated by other companies in the industry and serve as a basis for further research.

Original language	American English
Title of host publication	13th International Workshop on Computer Science and Engineering, WCSE 2023
Publisher	International Workshop on Computer Science and Engineering (WCSE)
Pages	384-391
Number of pages	8
ISBN (Electronic)	9789811879500
DOIs	https://doi.org/10.18178/wcse.2023.06.057
State	Indexed - 2023
Event	2023 13th International Workshop on Computer Science and Engineering, WCSE 2023 - Hybrid, Singapore, Singapore Duration: 16 Jun 2023 → 18 Jun 2023

Publication series

Name	13th International Workshop on Computer Science and Engineering, WCSE 2023

Conference

Conference	2023 13th International Workshop on Computer Science and Engineering, WCSE 2023
Country/Territory	Singapore
City	Hybrid, Singapore
Period	16/06/23 → 18/06/23

Bibliographical note

Publisher Copyright:
© WCSE 2023.All rights reserved.

Keywords

5S
demand forecasting
quick commerce
SLP
work standardization

Access to Document

10.18178/wcse.2023.06.057

Cite this

Cueto-Santander, D., Cueto-Castañeda, S., Quiroz-Flores, J. C., & Flores-Perez, A. (2023). Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME. In 13th International Workshop on Computer Science and Engineering, WCSE 2023 (pp. 384-391). (13th International Workshop on Computer Science and Engineering, WCSE 2023). International Workshop on Computer Science and Engineering (WCSE). https://doi.org/10.18178/wcse.2023.06.057

Cueto-Santander, Daniela ; Cueto-Castañeda, Sebastian ; Quiroz-Flores, Juan Carlos et al. / Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME. 13th International Workshop on Computer Science and Engineering, WCSE 2023. International Workshop on Computer Science and Engineering (WCSE), 2023. pp. 384-391 (13th International Workshop on Computer Science and Engineering, WCSE 2023).

@inproceedings{3d80a48e18a24855a1a85c1a9797765d,

title = "Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME",

abstract = "The digital sales market has grown significantly in recent years, especially during the global pandemic. Quick commerce companies have gained popularity due to their ability to provide quality products at the customer's doorstep in a short amount of time. To remain competitive in this industry, companies must maintain their delivery time and provide excellent service. This study aims to optimize the processes of a quick commerce company by applying four selected tools. The goal is to complete the highest number of orders within the first 15 minutes of placing an order. The proposed model includes demand forecasting, systematic layout planning, 5's, and work standardization, resulting in an 18.6\% increase in the service level. This model can be replicated by other companies in the industry and serve as a basis for further research.",

keywords = "5S, demand forecasting, quick commerce, SLP, work standardization",

author = "Daniela Cueto-Santander and Sebastian Cueto-Casta{\~n}eda and Quiroz-Flores, \{Juan Carlos\} and Alberto Flores-Perez",

note = "Publisher Copyright: {\textcopyright} WCSE 2023.All rights reserved.; 2023 13th International Workshop on Computer Science and Engineering, WCSE 2023 ; Conference date: 16-06-2023 Through 18-06-2023",

year = "2023",

doi = "10.18178/wcse.2023.06.057",

language = "American English",

series = "13th International Workshop on Computer Science and Engineering, WCSE 2023",

publisher = "International Workshop on Computer Science and Engineering (WCSE)",

pages = "384--391",

booktitle = "13th International Workshop on Computer Science and Engineering, WCSE 2023",

}

Cueto-Santander, D, Cueto-Castañeda, S, Quiroz-Flores, JC & Flores-Perez, A 2023, Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME. in 13th International Workshop on Computer Science and Engineering, WCSE 2023. 13th International Workshop on Computer Science and Engineering, WCSE 2023, International Workshop on Computer Science and Engineering (WCSE), pp. 384-391, 2023 13th International Workshop on Computer Science and Engineering, WCSE 2023, Hybrid, Singapore, Singapore, 16/06/23. https://doi.org/10.18178/wcse.2023.06.057

Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME. / Cueto-Santander, Daniela; Cueto-Castañeda, Sebastian; Quiroz-Flores, Juan Carlos et al.
13th International Workshop on Computer Science and Engineering, WCSE 2023. International Workshop on Computer Science and Engineering (WCSE), 2023. p. 384-391 (13th International Workshop on Computer Science and Engineering, WCSE 2023).

Research output: Chapter in Book/Report › Conference contribution › peer-review

TY - GEN

T1 - Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME

AU - Cueto-Santander, Daniela

AU - Cueto-Castañeda, Sebastian

AU - Quiroz-Flores, Juan Carlos

AU - Flores-Perez, Alberto

PY - 2023

Y1 - 2023

N2 - The digital sales market has grown significantly in recent years, especially during the global pandemic. Quick commerce companies have gained popularity due to their ability to provide quality products at the customer's doorstep in a short amount of time. To remain competitive in this industry, companies must maintain their delivery time and provide excellent service. This study aims to optimize the processes of a quick commerce company by applying four selected tools. The goal is to complete the highest number of orders within the first 15 minutes of placing an order. The proposed model includes demand forecasting, systematic layout planning, 5's, and work standardization, resulting in an 18.6% increase in the service level. This model can be replicated by other companies in the industry and serve as a basis for further research.

AB - The digital sales market has grown significantly in recent years, especially during the global pandemic. Quick commerce companies have gained popularity due to their ability to provide quality products at the customer's doorstep in a short amount of time. To remain competitive in this industry, companies must maintain their delivery time and provide excellent service. This study aims to optimize the processes of a quick commerce company by applying four selected tools. The goal is to complete the highest number of orders within the first 15 minutes of placing an order. The proposed model includes demand forecasting, systematic layout planning, 5's, and work standardization, resulting in an 18.6% increase in the service level. This model can be replicated by other companies in the industry and serve as a basis for further research.

KW - 5S

KW - demand forecasting

KW - quick commerce

KW - SLP

KW - work standardization

UR - https://www.scopus.com/pages/publications/85176393760

U2 - 10.18178/wcse.2023.06.057

DO - 10.18178/wcse.2023.06.057

M3 - Conference contribution

AN - SCOPUS:85176393760

T3 - 13th International Workshop on Computer Science and Engineering, WCSE 2023

SP - 384

EP - 391

BT - 13th International Workshop on Computer Science and Engineering, WCSE 2023

PB - International Workshop on Computer Science and Engineering (WCSE)

T2 - 2023 13th International Workshop on Computer Science and Engineering, WCSE 2023

Y2 - 16 June 2023 through 18 June 2023

ER -

Cueto-Santander D, Cueto-Castañeda S, Quiroz-Flores JC, Flores-Perez A. Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME. In 13th International Workshop on Computer Science and Engineering, WCSE 2023. International Workshop on Computer Science and Engineering (WCSE). 2023. p. 384-391. (13th International Workshop on Computer Science and Engineering, WCSE 2023). doi: 10.18178/wcse.2023.06.057

Model to Increase the Level of Service Using the 5S Tools, Work Standardization, SLP and Demand Forecasting in a Peruvian Quick Commerce SME

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

Fingerprint

Cite this