Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services

Angel Bustillos-Andia; Miguel Rojas-Maylle; Juan Carlos Quiroz-Flores

doi:10.18687/LACCEI2022.1.1.81

Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services

Angel Bustillos-Andia
, Miguel Rojas-Maylle
, Juan Carlos Quiroz-Flores

Research output: Chapter in Book/Report › Conference contribution › peer-review

Abstract

The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, the integrated Lean-BPM service model is proposed, which aims to reduce the lead time of new employees that is currently 6.22 days generated by poor time management. The mentioned model uses the following tools: standardized work, visual management, business process management and Kanban board, which are adjusted to the identified problems according to the literature review. After applying the method, a 12.88 % reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.

Original language	American English
Title of host publication	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology
Subtitle of host publication	"Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022
Editors	Maria M. Larrondo Petrie, Jose Texier, Andrea Pena, Jose Angel Sanchez Viloria
Publisher	Latin American and Caribbean Consortium of Engineering Institutions
ISBN (Electronic)	9786289520705
DOIs	https://doi.org/10.18687/LACCEI2022.1.1.81
State	Indexed - 2022
Externally published	Yes
Event	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022 - Boca Raton, United States Duration: 18 Jul 2022 → 22 Jul 2022

Publication series

Name	Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volume	2022-July
ISSN (Electronic)	2414-6390

Conference

Conference	20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022
Country/Territory	United States
City	Boca Raton
Period	18/07/22 → 22/07/22

Bibliographical note

Publisher Copyright:
© 2022 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.

Keywords

BPM
Human Resources Services
Kanban
Lead Time
Lean
Standardized work

Access to Document

10.18687/LACCEI2022.1.1.81

Cite this

Bustillos-Andia, A., Rojas-Maylle, M., & Quiroz-Flores, J. C. (2022). Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services. In M. M. Larrondo Petrie, J. Texier, A. Pena, & J. A. S. Viloria (Eds.), 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022 (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2022-July). Latin American and Caribbean Consortium of Engineering Institutions. https://doi.org/10.18687/LACCEI2022.1.1.81

Bustillos-Andia, Angel ; Rojas-Maylle, Miguel ; Quiroz-Flores, Juan Carlos. / Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services. 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. editor / Maria M. Larrondo Petrie ; Jose Texier ; Andrea Pena ; Jose Angel Sanchez Viloria. Latin American and Caribbean Consortium of Engineering Institutions, 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology).

@inproceedings{b49691eb17c342188970a08c2d28f385,

title = "Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services",

abstract = "The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, the integrated Lean-BPM service model is proposed, which aims to reduce the lead time of new employees that is currently 6.22 days generated by poor time management. The mentioned model uses the following tools: standardized work, visual management, business process management and Kanban board, which are adjusted to the identified problems according to the literature review. After applying the method, a 12.88 \% reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.",

keywords = "BPM, Human Resources Services, Kanban, Lead Time, Lean, Standardized work",

author = "Angel Bustillos-Andia and Miguel Rojas-Maylle and Quiroz-Flores, \{Juan Carlos\}",

note = "Publisher Copyright: {\textcopyright} 2022 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.; 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022 ; Conference date: 18-07-2022 Through 22-07-2022",

year = "2022",

doi = "10.18687/LACCEI2022.1.1.81",

language = "American English",

series = "Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology",

publisher = "Latin American and Caribbean Consortium of Engineering Institutions",

editor = "\{Larrondo Petrie\}, \{Maria M.\} and Jose Texier and Andrea Pena and Viloria, \{Jose Angel Sanchez\}",

booktitle = "20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology",

}

Bustillos-Andia, A, Rojas-Maylle, M & Quiroz-Flores, JC 2022, Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services. in MM Larrondo Petrie, J Texier, A Pena & JAS Viloria (eds), 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology, vol. 2022-July, Latin American and Caribbean Consortium of Engineering Institutions, 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology, LACCEI 2022, Boca Raton, United States, 18/07/22. https://doi.org/10.18687/LACCEI2022.1.1.81

Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services. / Bustillos-Andia, Angel; Rojas-Maylle, Miguel; Quiroz-Flores, Juan Carlos.
20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. ed. / Maria M. Larrondo Petrie; Jose Texier; Andrea Pena; Jose Angel Sanchez Viloria. Latin American and Caribbean Consortium of Engineering Institutions, 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology; Vol. 2022-July).

Research output: Chapter in Book/Report › Conference contribution › peer-review

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T1 - Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services

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AU - Rojas-Maylle, Miguel

AU - Quiroz-Flores, Juan Carlos

PY - 2022

Y1 - 2022

N2 - The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, the integrated Lean-BPM service model is proposed, which aims to reduce the lead time of new employees that is currently 6.22 days generated by poor time management. The mentioned model uses the following tools: standardized work, visual management, business process management and Kanban board, which are adjusted to the identified problems according to the literature review. After applying the method, a 12.88 % reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.

AB - The sector of services provided to companies is in a constant search for continuous improvement mainly due to problems presented in the performance of processes, quality of service and time management. The latter is a fundamental piece since the shortest time is always sought in hiring new collaborators to have greater flexibility and maintain a good relationship with customers, achieving a better competitive advantage. Therefore, the integrated Lean-BPM service model is proposed, which aims to reduce the lead time of new employees that is currently 6.22 days generated by poor time management. The mentioned model uses the following tools: standardized work, visual management, business process management and Kanban board, which are adjusted to the identified problems according to the literature review. After applying the method, a 12.88 % reduction was obtained to maintain the efficiency of the integrated model, and the improvement was confirmed by simulation, and similar results were obtained.

KW - BPM

KW - Human Resources Services

KW - Kanban

KW - Lead Time

KW - Lean

KW - Standardized work

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DO - 10.18687/LACCEI2022.1.1.81

M3 - Conference contribution

AN - SCOPUS:85140033066

T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology

BT - 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology

A2 - Larrondo Petrie, Maria M.

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A2 - Pena, Andrea

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PB - Latin American and Caribbean Consortium of Engineering Institutions

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ER -

Bustillos-Andia A, Rojas-Maylle M, Quiroz-Flores JC. Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services. In Larrondo Petrie MM, Texier J, Pena A, Viloria JAS, editors, 20th LACCEI International Multi-Conference for Engineering, Education Caribbean Conference for Engineering and Technology: "Education, Research and Leadership in Post-Pandemic Engineering: Resilient Inclusive and Sustainable Actions", LACCEI 2022. Latin American and Caribbean Consortium of Engineering Institutions. 2022. (Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology). doi: 10.18687/LACCEI2022.1.1.81

Integrated Lean-BPM Service Model to Reduce Lead Time of Incorporation of New Employees in a SME of HR Services

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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Cite this