Incremento del nivel de servicio en PYMES de consultoría ambiental mediante un modelo colaborativo entre Data Analytics y PDCA

The value contributed by SMEs in the world is between 70% and 90% of global GDP [1]. However, environmental SMEs have shown delay in collecting reports due to lack of knowledge of digital transformation. This problem prevents them from meeting the projected demands. In this sense, to solve the identified problem, the collaborative model with the combination of Data Analytics, PDCA and 5S tools is proposed. The Data Analytics generates a positive link in organizations responds with agility [2] and understanding to the changes that occur and to be able to make decisions in time in an intelligent way and fast execution [3], since a point of benefit is to have the information available to people. The model was validated in an environmental consultancy, where the management of the company's activity is involved from the collection process and the development of key activities in information management and document processing. The generation of potential business drivers [4] allows the company to focus on an impact on core activities and operations [5]. The results were positive, the company was able to increase its indicators of number of completed reports by 95% and level of attention by 15%.