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Factors that Influence the Quality of Customer Service in Telecommunications Companies
Luz Angelica Allpocc-Flores
, Gisela Fernández-Hurtado
, Franklin Cordova Buiza
Faculty of Business Sciences
Research output
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Conference Proceeding
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Paper
›
peer-review
Overview
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Dive into the research topics of 'Factors that Influence the Quality of Customer Service in Telecommunications Companies'. Together they form a unique fingerprint.
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Keyphrases
Colombia
20%
Customer Service
100%
Customer Support
20%
Human Capital
20%
Inclusion Criteria
20%
Information Accuracy
20%
Information Management
20%
Information Strategy
20%
Information Tools
20%
Latin America (LATAM)
20%
Management Tools
20%
Mexico
20%
Organizational Climate
20%
PRISMA 2020
20%
Publication Year
20%
SciELO
20%
Scopus
20%
Service Time
20%
Strategy Tools
20%
Telecommunication Companies
100%
Timing Accuracy
20%
Economics, Econometrics and Finance
Human Capital
100%
Organizational Climate
100%
Systematic Review
100%
Mathematics
Management Tool
100%
Service Time
100%
Agricultural and Biological Sciences
Systematic Review
50%
Telecommunication
100%