TY - JOUR
T1 - Factores asociados a satisfacción en el primer nivel de atención en cuatro establecimientos de salud peruanos
AU - Valladares-Garrido, Mario J.
AU - Quiñones-Villegas, Alexandra
AU - Sánchez Quispe, Juan M.
AU - Basurto-Ayala, Patricia
AU - Inga-Berrospi, Fiorella
N1 - Publisher Copyright:
© 2019 The Author(s).
PY - 2019
Y1 - 2019
N2 - Objetive: Identify factors associated with satisfaction in the first level of care. Material and Methods: Cross-sectional study using the SERVQUAL survey to measure overall satisfaction and dimensions. Prevalence ratios (PR) were estimated using generalized linear models. Results: Of 120 respondents, 27.5% reported satisfaction. Female sex (RPa: 0.57, IC95%: 0.32-0.99), young (RPa: 0.33, IC95%: 0.19-0.60), adult (RPa: 0.33, IC95%: 0.19-0.60), older adult (RPa: 0.46, 95% CI: 0.28-0.76) and having SIS insurance (RPa: 0.68, 95% CI: 0.57-0.81) were negatively associated to satisfaction. Being treated in gynecology-obstetrics (RPa: 2.15, IC95%: 1.06-4.35), general medicine-specialties (RP: 1.58, IC95%: 1.38-1.81), and being a user (PR: 2.11, IC95%: 1.34-3.33) was positively associated with satisfaction. Conclusions: The satisfaction reported by users and / or companions in the first level of care is low. Female sex, belonging to three of four age groups and having SIS decreased the prevalence of perceived global satisfaction. While being cared for by gynecology-obstetrics, general medicine-specialties, being a user of care increased the level of overall satisfaction.
AB - Objetive: Identify factors associated with satisfaction in the first level of care. Material and Methods: Cross-sectional study using the SERVQUAL survey to measure overall satisfaction and dimensions. Prevalence ratios (PR) were estimated using generalized linear models. Results: Of 120 respondents, 27.5% reported satisfaction. Female sex (RPa: 0.57, IC95%: 0.32-0.99), young (RPa: 0.33, IC95%: 0.19-0.60), adult (RPa: 0.33, IC95%: 0.19-0.60), older adult (RPa: 0.46, 95% CI: 0.28-0.76) and having SIS insurance (RPa: 0.68, 95% CI: 0.57-0.81) were negatively associated to satisfaction. Being treated in gynecology-obstetrics (RPa: 2.15, IC95%: 1.06-4.35), general medicine-specialties (RP: 1.58, IC95%: 1.38-1.81), and being a user (PR: 2.11, IC95%: 1.34-3.33) was positively associated with satisfaction. Conclusions: The satisfaction reported by users and / or companions in the first level of care is low. Female sex, belonging to three of four age groups and having SIS decreased the prevalence of perceived global satisfaction. While being cared for by gynecology-obstetrics, general medicine-specialties, being a user of care increased the level of overall satisfaction.
KW - first level of attention
KW - human resources
KW - quality of attention
KW - satisfaction
UR - http://www.scopus.com/inward/record.url?scp=85149794319&partnerID=8YFLogxK
U2 - 10.35434/rcmhnaaa.2019.124.557
DO - 10.35434/rcmhnaaa.2019.124.557
M3 - Artículo original
AN - SCOPUS:85149794319
SN - 2225-5109
VL - 12
SP - 258
EP - 266
JO - Revista del Cuerpo Medico Hospital Nacional Almanzor Aguinaga Asenjo
JF - Revista del Cuerpo Medico Hospital Nacional Almanzor Aguinaga Asenjo
IS - 4
ER -