Development and Implementation of A WEB-Based System for Monitoring Service Orders and Security in a Laundry

Currently, process digitization has become a fundamental tool for improving operational efficiency in various sectors. In this context, a project was developed focused on implementing a web-based management system to optimize the services offered by the laundry. The system was designed to control and monitor the receipt, processing, and delivery of garments, as well as to guarantee the security of customer data and internal operations. Through a digital interface, the web system allows employees to register orders, check the status of services in real time, and manage resources efficiently. The platform includes functionalities based on user management, inventory control, and order traceability. A quantitative, applied, and descriptive- explanatory methodology was used with a sample of 50 employees, collecting data through surveys, direct observation, and document review. The results showed a significant improvement in response times and a reduction in errors in order registration. Unlike other existing systems in laundry, this project addresses monitoring, achieving comprehensive service management. In conclusion, the developed web system represents an effective and scalable solution to improve the quality of service in small and medium-sized enterprises in the sector. confirm the system's positive impact on operational performance and user experience. Furthermore, the satisfaction index improved considerably, rising from around 60% at the start of implementation to between 80% and 90% in the most recent period. In addition, usage behavior indicators, such as an average of 60 interactions per user, demonstrate greater familiarity with the platform and a more efficient workflow. These quantifiable improvements mean that the system has effectively supported staff in their daily operations and continues to solidify its position as a reliable tool for managing and controlling service orders.