Calidad del Sistema de Gestión de los Servicios de Salud en la red asistencial amazónica Tarapoto

Optimal quality health care is essential to meet the health requirements of vulnerable areas, including the prevention and control of neglected, tropical and vector-borne diseases present in Amazonian regions such as San Martín province and its main population center, Tarapoto. The research was carried out in a non-experimental design, with a quantitative, descriptive and cross-sectional approach, between May 2019 and January 2020. The universe that was established for said research was the insured sector of the Tarapoto EsSalud Healthcare network, which in 2019 was made up of 118,672 people. A population of 1,722 patients from Hospital II Tarapoto, assigned to the EsSalud Assistance network, was considered, whose care was related to epidemiological surveillance events, according to reports from the Health Intelligence Office of this entity that same year. The analysis of the instrument applied to the 318 volunteers within this group, allowed to establish the perception of the quality of the network service. Taking into account the 5 dimensions of quality in patient care, failures in response capacity (50.8%) and reliability (57.3%) of the Tarapoto healthcare network were evidenced. Empathy obtained a score equivalent to 65.1%, close to 67.6% for the security dimension. Tangible items were the best rated by users, with a proportion of 68.1%.