Business Process Model for University Management based on ISO 21000:2018 standard

Maglioni Arana; Maribel Arana; Maria Camborda

doi:10.1109/ICACIT56139.2022.10041266

Business Process Model for University Management based on ISO 21000:2018 standard

Maglioni Arana, Maribel Arana, Maria Camborda

School of Systems and informatics engineering

Research output: Chapter in Book/Report › Conference contribution › peer-review

Abstract

The general objective of the research was to propose a business process model with the BPM methodology to improve the results of university management based on the ISO 21000 standard. The focus of the study was a qualitative, thorough, and non-experimental design. The population and sample chosen were formed by students, teachers, and administrators of the Professional School of Systems Engineering and Computing of the Peruvian University of the Andes (from now on EPISC-UPLA). Survey and process observation were implemented through questionnaires and observation sheets. It is concluded that the design of the business process model using the BPM methodology improves the productivity of processes in university management based on ISO21000:201S standard; since the average obtained -0.25, indicating a positive variation of the post-test regarding pretest on process productivity.

Original language	American English
Title of host publication	Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9781665492782
DOIs	https://doi.org/10.1109/ICACIT56139.2022.10041266
State	Indexed - 2022
Event	8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022 - Cusco, Peru Duration: 3 Nov 2022 → 4 Nov 2022

Publication series

Name	Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022

Conference

Conference	8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022
Country/Territory	Peru
City	Cusco
Period	3/11/22 → 4/11/22

Bibliographical note

Publisher Copyright:
© 2022 IEEE.

Keywords

BPM methodology
ISO 21000:2018 standard
ISO Standard
University management

Access to Document

10.1109/ICACIT56139.2022.10041266

Cite this

Arana, M., Arana, M., & Camborda, M. (2022). Business Process Model for University Management based on ISO 21000:2018 standard. In Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022 (Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICACIT56139.2022.10041266

Arana, Maglioni ; Arana, Maribel ; Camborda, Maria. / Business Process Model for University Management based on ISO 21000:2018 standard. Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022. Institute of Electrical and Electronics Engineers Inc., 2022. (Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022).

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abstract = "The general objective of the research was to propose a business process model with the BPM methodology to improve the results of university management based on the ISO 21000 standard. The focus of the study was a qualitative, thorough, and non-experimental design. The population and sample chosen were formed by students, teachers, and administrators of the Professional School of Systems Engineering and Computing of the Peruvian University of the Andes (from now on EPISC-UPLA). Survey and process observation were implemented through questionnaires and observation sheets. It is concluded that the design of the business process model using the BPM methodology improves the productivity of processes in university management based on ISO21000:201S standard; since the average obtained -0.25, indicating a positive variation of the post-test regarding pretest on process productivity.",

keywords = "BPM methodology, ISO 21000:2018 standard, ISO Standard, University management",

author = "Maglioni Arana and Maribel Arana and Maria Camborda",

note = "Publisher Copyright: {\textcopyright} 2022 IEEE.; 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022 ; Conference date: 03-11-2022 Through 04-11-2022",

year = "2022",

doi = "10.1109/ICACIT56139.2022.10041266",

language = "American English",

series = "Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

booktitle = "Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022",

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Arana, M, Arana, M & Camborda, M 2022, Business Process Model for University Management based on ISO 21000:2018 standard. in Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022. Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022, Institute of Electrical and Electronics Engineers Inc., 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022, Cusco, Peru, 3/11/22. https://doi.org/10.1109/ICACIT56139.2022.10041266

Business Process Model for University Management based on ISO 21000:2018 standard. / Arana, Maglioni; Arana, Maribel; Camborda, Maria.
Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022. Institute of Electrical and Electronics Engineers Inc., 2022. (Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022).

Research output: Chapter in Book/Report › Conference contribution › peer-review

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AB - The general objective of the research was to propose a business process model with the BPM methodology to improve the results of university management based on the ISO 21000 standard. The focus of the study was a qualitative, thorough, and non-experimental design. The population and sample chosen were formed by students, teachers, and administrators of the Professional School of Systems Engineering and Computing of the Peruvian University of the Andes (from now on EPISC-UPLA). Survey and process observation were implemented through questionnaires and observation sheets. It is concluded that the design of the business process model using the BPM methodology improves the productivity of processes in university management based on ISO21000:201S standard; since the average obtained -0.25, indicating a positive variation of the post-test regarding pretest on process productivity.

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Arana M, Arana M, Camborda M. Business Process Model for University Management based on ISO 21000:2018 standard. In Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022. Institute of Electrical and Electronics Engineers Inc. 2022. (Proceedings - 8th International Symposium on Accreditation of Engineering and Computing Education, ICACIT 2022). doi: 10.1109/ICACIT56139.2022.10041266

Business Process Model for University Management based on ISO 21000:2018 standard

Abstract

Publication series

Conference

Bibliographical note

Keywords

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Cite this