Personal profile
Personal profile
Description: Expert professional in Customer Experience Management. I design and implement Customer Experience strategies aimed at achieving results focused on both the internal customer and the end customer, using methodologies based on COPC, with a rational and emotional vision that impact CX KPIs, using ad hoc tools (Empathy Maps). , Journey Map, Design Thinking, Service Blueprint) to evaluate, analyze and design the customer experience that is coherent and aligned with the brand and service promise.